Money Back Guarantee
We want you to be completely happy with your purchase and will do whatever it takes to ensure this but if you want to request a return we do ask that you let us know as soon as possible.
Contact us within 30 days of receiving your goods (returns are to be received no later than 14 days after notification). Refunds will be processed within 7 business days. Shipping charges on the original order will be refunded but we are unable to issue refunds for return shipping charges, unless it is a result of our error.
We can exchange goods within 30 days from delivery. After this we only exchange items if they were received faulty, or if the wrong item was received. Free exchanges apply to UK orders only, replacement items sent to an overseas address may be charged the full postal cost for delivery.
REPAIRS AND REPLACEMENTS
In the unlikely event you receive a faulty item contact us immediately and we'll advise the next steps to take to resolve any issues. (Note: late notificiations may require proof that the item was faulty when received.)
Any purchase bought as a Christmas present after 31st October can be returned up to January 6th. The item must be returned in the condition that you received it and in its original packaging.
We want you to be absolutely delighted with your purchase but if for any reason you change your mind, be confident that you can return any unwanted items.
To return an item please contact us via the Feedback page first for return authorization quoting your order reference. Simply indicate the reason for your return. All we ask is that you return the item in the condition that you receive it, including the invoice, and wrap the package securely (the packaging they arrive in can often be used for the return)
Important: We only refund upon receipt, therefore advise returning items via a trackable method.
We will replace faulty items with the same product or refund back to a credit card if the item is no longer available. Our returns policy is valid for 30 days from receipt of goods. Returns are to be sent to the address provided in the return authorisation email.
All personalised, or made-to-order items, are excluded from the returns policy, so please check carefully before ordering. As soon as you place an order for a personalised or made-to-order item you have entered into a contract to purchase that item. Therefore once you have submitted the order you cannot cancel or return the item either before or after dispatch.
During peak periods exchanges can take up to 28 days to process. If you require an exchange for a specific date, e.g. in time for Christmas, we advise that you place a fresh order as we cannot guarantee that returns will be processed in time.
We check every single return, if an item is found not to be faulty by our independent tests we may return the item with a postage charge. A full charge will be made on goods that have been returned in a used or unsaleable condition (e.g. damaged packaging, torn, scuffed or dirty goods). We reserve the right to return to you (at your cost) any item returned to us after 14 days, or not in compliance with the conditions above.
Please visit Feedback to send us comments, suggestions etc, remembering to quote your order reference in any correspondence
Please contact us for return address details for your country.